If you are facing problems while using the eHealth Kerala Portal, such as login issues, UHID Registration errors, OP appointment booking problems, missing lab reports, or password recovery issues, you may need assistance from the official eHealth Kerala Customer Care team.
The Government of Kerala provides multiple support options to help patients resolve technical and service-related issues. Depending on your problem, you can contact the eHealth Project Management Unit, submit an online support ticket, contact your hospital help desk, or use the Kerala health helpline for guidance.
This guide explains the official eHealth Kerala Customer Care Number, support email, online helpdesk, when to contact support, and how to get your issue resolved quickly.
eHealth Kerala Customer Care 2026 Overview
| Particulars | Details |
|---|---|
| Service | eHealth Kerala Customer Support |
| Department | eHealth Project Management Unit, Directorate of Health Services |
| State | Kerala |
| Support Type | Phone, Email, Online Ticket |
| Official eHealth Portal | https://ehealth.kerala.gov.in/portal |
| Kerala Health Portal | https://health.kerala.gov.in/ |
| Online Support | https://support.ehealth.kerala.gov.in/ |
Official eHealth Kerala Customer Care Number
If you are experiencing technical issues while using the eHealth Kerala Portal, you can contact the official eHealth Project Management Unit.
| Support Details | Information |
|---|---|
| Customer Care Number | 0471-2998033 |
| Official Email | ehealth@kerala.gov.in |
| Department | eHealth Project Management Unit |
| Organisation | Directorate of Health Services, Government of Kerala |
These official contact details are published by the Kerala Health Department.
Official eHealth Kerala Support Ticket Portal
Besides calling customer care, patients can also submit complaints online through the official eHealth Kerala Support Ticket System.
Official Support Portal
https://support.ehealth.kerala.gov.in
The support portal allows users to:
- Submit technical complaints
- Track complaint status
- Report portal issues
- Request assistance for login problems
- Follow up on previously submitted tickets
Using the support ticket system is often useful for issues that require technical investigation.
Kerala Health Helpline Numbers
Apart from the eHealth technical support team, Kerala also operates the DISHA Health Helpline, which provides health guidance and information services.
Official helpline numbers include:
- 1056 (Toll Free within Kerala)
- 104
- 0471-2552056
- 0471-2551056
These helpline services can provide health-related guidance and information about government healthcare services.
When Should You Contact eHealth Kerala Customer Care?
Patients should contact eHealth Kerala Customer Care whenever they face issues that cannot be resolved through the portal.
Common situations include:
- eHealth Kerala Login not working
- Forgot Password problems
- UHID Registration issues
- OP Appointment Booking errors
- Appointment Status not updating
- OP Ticket Download problems
- Medical Records not visible
- Lab Report Download issues
- Technical errors while using the MeHealth Kerala App
Contacting support early can help avoid delays in receiving healthcare services.
Information to Keep Ready Before Contacting Customer Care
Before calling the eHealth Kerala Helpline or submitting a support ticket, keep the following information available.
This helps the support team identify your account more quickly.
You should keep:
- UHID Number
- Registered mobile number
- Patient name
- Hospital name
- Appointment number (if available)
- Date of appointment
- Screenshot of the error (if possible)
- Device and browser information (for technical issues)
Providing complete information often speeds up issue resolution.
How to Contact eHealth Kerala Customer Care
If you need assistance, follow these steps.
Step 1: Identify the Problem
Before contacting support, identify whether your issue relates to UHID Registration, Login, Appointment Booking, Medical Records, Lab Reports, or another eHealth service.
Having a clear description helps the support team understand your request.
Step 2: Visit the Official eHealth Kerala Portal
Open the official portal to verify whether the issue is temporary or related to your account.
Official Website
https://ehealth.kerala.gov.in/portal
Sometimes temporary maintenance or server issues resolve automatically after some time.
Step 3: Contact the eHealth Customer Care Team
If the issue continues, call the official eHealth Kerala Customer Care Number or send an email describing your problem.
Mention:
- UHID Number
- Registered mobile number
- Nature of the issue
- Hospital name
Providing accurate information reduces unnecessary follow-up questions.
Step 4: Submit an Online Support Ticket
If your issue requires technical investigation, visit the official eHealth Kerala Support Portal and create a new support ticket.
Clearly explain:
- What happened
- When the issue occurred
- Any error message displayed
- Steps you already tried
A detailed complaint helps technical staff investigate more efficiently.
Step 5: Save Your Complaint Reference
After submitting a support request or ticket, keep the complaint reference number safely.
This number helps you track the progress of your request later.
Problems eHealth Kerala Customer Care Can Help Resolve
The official support team generally assists patients with many portal-related issues.
Common problems include:
eHealth Kerala Login Problems
Unable to access your patient account.
Forgot Password Issues
Password reset or recovery assistance.
UHID Registration Problems
Difficulty creating or accessing your UHID Number.
Appointment Booking Errors
Problems while booking OP appointments.
Appointment Status Not Showing
Unable to view appointment information.
OP Ticket Download Issues
Problems downloading appointment tickets.
Medical Records Missing
Unable to access previous treatment information.
Lab Reports Not Available
Laboratory reports not appearing after testing.
MeHealth Kerala App Technical Problems
App login errors or unexpected technical issues.
When Should You Contact Your Hospital Instead?
Some issues cannot be resolved by the central eHealth support team.
Contact your hospital directly if:
- Your appointment requires medical changes.
- You need clarification regarding prescriptions.
- Laboratory staff have not completed report processing.
- You require assistance related to treatment rather than the portal.
Hospital staff can often resolve medical service issues more quickly.
Tips for Faster Issue Resolution
To receive quicker assistance:
- Contact support during working hours.
- Keep your UHID Number ready.
- Explain the issue clearly.
- Avoid creating multiple support tickets for the same problem.
- Attach screenshots whenever possible.
- Use official contact channels only.
These simple steps help reduce response time.
Frequently Asked Questions
What is the official eHealth Kerala Customer Care Number?
The official eHealth Kerala Customer Care Number is 0471-2998033.
What is the official eHealth Kerala support email?
Patients can contact the support team at ehealth@kerala.gov.in.
Can I submit complaints online?
Yes. Patients can use the official eHealth Kerala Support Ticket Portal to report technical issues.
Who should I contact for login problems?
You should contact eHealth Kerala Customer Care if login issues continue after trying password recovery.
Can customer care help with UHID problems?
Yes. Support can assist with many UHID Registration and account-related issues.
Can customer care recover my password?
Patients can generally use the Forgot Password facility first. If problems continue, customer care may provide guidance.
Should I contact customer care for medical treatment advice?
No. Treatment-related questions should generally be discussed with your doctor or hospital.
Conclusion
The eHealth Kerala Customer Care system provides multiple official support channels for patients facing technical or account-related issues. Whether you need help with UHID Registration, eHealth Kerala Login, Appointment Booking, Medical Records, or Lab Report Download, using the official phone number, email, or support ticket portal can help resolve problems more efficiently.
Before contacting support, keep your UHID Number, registered mobile number, and relevant appointment details ready. Always use the official eHealth Kerala Portal and verified government contact channels to protect your personal healthcare information.